I often think of the saying that if you want something done, ask a busy person to do it. I certainly think it’s true that the more you have to do the more you can do, but I also emphasise to our team as they juggle multiple properties, deadlines and responsibilities, that execution cannot come at the expense of excellence. Just getting the job done job should never be the only objective.
I have always felt it incredibly valuable to focus discussion on the culture of business. At Morton, we talk about it a lot both within specific teams but also across business units. The risks of allowing a poor culture to manifest are huge and whilst I certainly want to minimise risk that isn’t the reason why we spend so much time on it at Morton.
Rather than motivated by risk I know the rewards of a positive culture are worth it.
Let me be very clear. In my opinion, a positive business culture is much more than an environment where everyone gets along in a happy, friendly environment. A business culture has to be positive, but it also has to be about business.
That doesn’t mean it’s all about money. It actually means it’s always about the customer.
At Morton, we strive to foster a culture of continual excellence. We encourage individual staff members to aim to be the best that they can be and our teams to work together with a goal to deliver excellence for their clients. Delivering excellence for clients with integrity, transparency and passion will in turn deliver results for our business.
The trick is to recognise that there is actually no defined ‘end goal’. Like the pot of gold at the end of the rainbow even as we implement new strategies and achieve excellence, we discover new ways, new challenges, and new opportunities to do it better.
Seeking excellence is a choice. It’s a quest that will never end but that’s what makes it so rewarding and fun!